Support — SmartTrack

Need Assistance?

If you are experiencing issues with SmartTrack, have questions about its features, or need to report a problem, please use the form below or contact us directly. Our team will respond as soon as possible during business hours.

Before contacting us:

Make sure your device has an active internet connection.
Verify that location permission is set to "Allow all the time".
Ensure the persistent location notification is visible while you work.
Have your driver username and device serial number ready.

Contact Form

Or email us directly at support@prolog.com.mx